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Your candidate seemed serious. They sent their resume. They complained about their job so much it was getting depressing to talk to them. They got excited when you prepped them. The follow up call was a dream. Two weeks later they turn down your job in a voice mail they leave for you at 5 am!! You chase them for an explanation, a reason, a referral, a chance to tell them you hate them and everyone who looks like them!! What happened? Did you read it wrong? Were there signs? The answers are "maybe" and "yes". We will talk about the nature of shopping, why candidates see it differently than you, how they make decisions, and how you can protect yourself through better qualifying, sharper verbiage, and a rock solid process that you don't vary from. FOR ANYONE. The reality of our market is we have to send some shoppers. But which ones? This skill set separates the great recruiter from the average one.